Microsoft 365 IT Specialist

El Salvador
Full Time
Experienced
Job Summary:

Seeking a highly skilled Microsoft 365 IT Specialist to join our team. This role is critical in supporting our organization’s day-to-day operations by ensuring that our Microsoft 365 environment is running smoothly, securely, and efficiently. The ideal candidate will have deep expertise in Microsoft 365 tools, a strong IT background, and the ability to assist the team with both user support and system-level optimizations—including through scripting or code when needed.

Role Overview:

We’re looking for an IT Support Specialist with strong Microsoft 365 experience to:
•    Support users with Microsoft 365 apps like Outlook, Teams, SharePoint, OneDrive, Excel, Word, and Power Automate
•    Set up and manage a ticketing system for tech support
•    Help configure and manage Microsoft 365 services (Exchange Online, Azure AD, Intune, etc.)
•    Write and maintain automation scripts (e.g., PowerShell) to improve workflows
•    Onboard new or external users on Microsoft 365 tools
•    Set up accounts, permissions, and licenses for new users and partners
•    Identify ways to improve operations using Microsoft 365 tools
•    Recommend and support other tools like Otter.ai, Zoom, and Calendly
•    Help create a secure, scalable, and user-friendly Microsoft 365 setup
•    Build a system to track time spent on hourly projects

Key Responsibilities:

•    Set up and manage Microsoft Teams, including channels, guest access (including B2B collaboration), and permissions
•    Manage Microsoft 365 and Entra ID (formerly Azure AD)
•    Onboard new users with clear, friendly instructions
•    Respond to support requests with a helpful, service-minded attitude
•    Write simple guides and document key processes
•    Recommend best practices for secure and efficient collaboration
•    Create a system to track time spent on projects

Skills:
•    Strong Microsoft 365, Teams, and Entra ID experience
•    Familiar with Power Platform, hybrid environments, and compliance
•    Skilled in managing guest access and domain settings


 
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