Business Intelligence Analyst

Job Overview:
As a Business Intelligence Analyst at UAM, you will play a crucial role in analyzing and presenting data to support business decision-making. You will be responsible for designing, developing, and maintaining reports and dashboards, ensuring accuracy and relevance of information. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to collaborate with various teams within the organization.

Key Responsibilities:

1. Data Analysis: Analyze large datasets to identify trends, patterns, and insights that can contribute to operational efficiency and client satisfaction.
2. Report Development: Design and create reports and dashboards using reporting tools such as Excel, Power BI, or other relevant software.
3. Data Accuracy: Ensure the accuracy and integrity of data by implementing quality checks and collaborating with data entry teams.
4. Performance Metrics: Develop and maintain key performance indicators (KPIs) to measure the performance of various processes within the BPO organization.
5. Client Communication: Work closely with clients to understand their reporting requirements and provide timely and accurate reports to meet their needs.
6. Process Improvement: Identify opportunities for process improvement and automation, making recommendations to enhance efficiency and effectiveness.
7. Collaboration: Collaborate with different teams, including operations, quality assurance, and IT, to gather data and insights for reporting purposes.

Qualifications:

• Bachelor's degree in a relevant field (Business, Analytics, Statistics, etc.).
• Advanced English Skills
• Proven experience as a Reporting Analyst in a BPO or similar environment.
• Proficiency in data analysis tools and reporting software.
• Strong attention to detail and ability to work with complex datasets.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

• Experience with BPO industry metrics and reporting requirements. - Required
• Excel advanced knowledge - Required 
• Familiarity with contact center operations.